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Decoding the 2021 Visa chargeback rule updates

For card-not-present merchants, familiarity with the chargeback process and its guidelines is a necessary part of accepting payments online, over the phone, or via mobile app. While merchants might argue the rules are tilted in consumers’ favor, the process was born out of a search...

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5 Mistakes Merchants Make That Lead to More Chargebacks

Disputing chargebacks can be tedious and cumbersome, not to mention discouraging; the process doesn’t favor merchants, as banks and credit card companies require little proof on the part of the consumer to substantiate their claims.   Between the complexity of the chargeback process and the sheer volume...

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